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SHIPPING & DELIVERY

Parfumerie Éternelle fulfills online Canadian orders through our partner, Dicom. As for online U.S orders, they go through UPS.

During checkout you will see the total price, taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during checkout.

For any Québec order’s over $99, free shipping is subject to certain area’s. Parfumerie Éternelle does not take any responsibility for free shipping if the postal code is out of range for free delivery. However, for certain area’s in Québec which delivery is not free, Parfumerie Éternelle could give a credit of a certain amount depending on your postal code.

Orders must be placed by 12pm EST to start processing on the same day. For standard orders, your total order delivery time will take between 5-10 business days, depending on the method of shipment and final delivery destination. Your shipping address must be in Canada or U.S.

Business Days
All orders ship Monday to Friday, excluding federal holidays within Canada and the United States. Our shipping hours are from 10am to 3pm EST.
Any orders completed after 3pm EST. will be processed the following business day.

DELIVERY OPTIONS FOR CANADA

Our deliveries in Canada are done through Dicom Express. We have chosen Dicom for their reputation of being on-time and their great customer service. Dicom also has one of the lowest shipping rates in Canada, and our business model is all about our clients paying less. We believe if we can make our clients save money on shipping but still get the same quality that they expect.

DELIVERY OPTIONS FOR UNITED STATES

Our deliveries in the United States are done through UPS Ground Shipping. For international shipping we thought the best decision was to go with the most reputable shipping company in the country. UPS always delivers and continues to be the most trusted shipping company in the United States. They get items shipped out very quickly and effectively. We want to give the best possible service to our clients and quality shipping is a great part of our online shopping experience.

ORDER CONFIRMATIONS

As you make a purchase through our website, as soon as the transaction has been approved our system generates an automatic purchase order confirmation and it e-mails to the e-mail provided in the required purchase form field.  Upon receiving your product, if you feel that there was a mistake in the order, or simply would prefer to get an exchange or refund for the product our policy allows that provided the product is still eligible for a refund or exchange. We therefore encourage you to read our terms and conditions aswell as our policy on returns and exchanges.

ORDERING ELSEWHERE THAN CANADA & U.S. ?

Parfumerie Éternelle currently does not offer the sale of our products to countries other than Canada & United States. We unfortunetly for the present time are un-able to make this available but will be looking into this matter for the future. We thank you for your understanding.

If there are any questions regarding this current way of proceeding, please feel free to call our Customer Care or E-mail our support staff. We will gladly respond within 24hrs.

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